Shipping Policy-
 

We strongly believe in supporting the Royal Mail & will therefore ship your items through this service, unless we feel it's necessary to use an alternative service such as a courier. 

We aim to get your purchases sent to you as quickly as possible, however being a small independent business we would appreciate your understanding that at busy times of the year such as the Christmas period it may be a little slower, although we will do our upmost to ensure this doesn't happen. 

Please feel free to add a note at the check out if you would like the postman/courier to leave your item in a special place or with a neighbour, so that you don't miss your delivery slot, or if you require you item to be gift wrapped. 

 

​Return & Exchange Policy-

 In Store-

Whilst we really hope that you like your James Lear purchases if for any reason you would like to return your item(s), we can issue a credit note or exchange within 30 days of purchase. Proof of purchase must be shown on exchange. We do not offer refunds.

 

 Online-

Whilst we really hope that you are pleased with your purchase we do accept returns from online orders. Please inform us within 7 days of receiving the product & return it to us within 14 days of purchase.
Please send your return item(s) back, along with your paperwork to:

James Lear of Arundel Ltd
23 Fountain Street
Nailsworth

Gloucestershire
GL6 0BL

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A refund will be processed once we receive the return. It may take around 3-5 working days after process for this to show on your account. Please note shipping costs are non-refundable. If you wish to exchange an item please contact us first- emailus@jamesleararundel.co.uk. We will not charge postage for replacement items. Goods must be returned in the original condition & packaging.

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For any further assistance, please phone us on 01453 835941